Have Questions? Get in touch!
While we’re good with telepathy signals, there are easier ways to contact us.
01 Civin rd, Brakpan, 1541, South Africa.
+27 82 THIKHO 0 (844546)
+27 79 399 2004
info@thikhoevents.com
FREQUENTLY ASKED QUESTIONS
General Information
1. What services do you offer?
We provide event planning, ticketing, and event promotion services.
2. How can I contact customer support?
You can contact us via phone or email. Our contact details are 0828445460 or 0793992004. Email us at sales@thikhoevents.com
3. What are your office hours?
Our office hours are 08h00 – 15h00, Monday through Friday.
Ticketing
1. How can I purchase tickets?
Tickets can be purchased online through our website or via authorized ticket outlets.
2. What payment methods do you accept?
We accept credit cards, debit cards and other major payment methods.
3. Can I get a refund or exchange my tickets?
Our refund and exchange policy is as follows:
Ticket Exchanges
- Ticket exchanges are subject to availability and are typically allowed only under certain conditions:
- The request is made at least a week before the event date.
- Any difference in ticket price must be paid at the time of exchange.
Cancellations
If the cancellation occurs more than 30 days prior to the event a 15% cancellation fee will apply:
- If the cancellation occurs less than 30 but more than 7 days prior to the event a 50% cancellation fee will apply.
- If the cancellation occurs less than 7 days prior to the event a 100% cancellation fee will apply.
- Notwithstanding the aforesaid, if you can provide us with suitable documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of his/her death and/or hospitalisation, no cancellation fee will apply in respect of the cancellation of such person`s ticket.
For all refund and exchange inquiries, please contact us at:
Phone: 082 844 5460 alternatively 0793992004
Email: sales@thikhoevents.com
Event Information
1. What time does the event start?
We accept credit cards, debit cards and other major payment methods.
2. Where is the venue located?
Tickets can be purchased online through our website or via authorized ticket outlets.
3. Can I get a refund or exchange my tickets?
Our refund and exchange policy is as follows:
Ticket Exchanges
- Ticket exchanges are subject to availability and are typically allowed only under certain conditions:
- The request is made at least a week before the event date.
- Any difference in ticket price must be paid at the time of exchange.
Cancellations
If the cancellation occurs more than 30 days prior to the event a 15% cancellation fee will apply:
- If the cancellation occurs less than 30 but more than 7 days prior to the event a 50% cancellation fee will apply.
- If the cancellation occurs less than 7 days prior to the event a 100% cancellation fee will apply.
- Notwithstanding the aforesaid, if you can provide us with suitable documentary proof that a person in whose name a ticket was booked will not be able to attend the event because of his/her death and/or hospitalisation, no cancellation fee will apply in respect of the cancellation of such person`s ticket.
For all refund and exchange inquiries, please contact us at:
Phone: 082 844 5460 alternatively 0793992004
Email: sales@thikhoevents.com
4. Is there a dress code?
Dress codes vary by event. Please refer to the event details for specific requirements.
Accessibility and Special Needs
1. Is the venue accessible for people with disabilities?
Yes, our venues are accessible. Please contact us in advance if you require special accommodations.
Safety and Security
1. What security measures are in place at events?
Our events have comprehensive security measures including bag checks, metal detectors, and on-site security personnel.
2. Are there any prohibited items?
Yes, prohibited items include [weapons, outside food and beverages, large bags, illicit drugs, etc..]. Please refer to the event details for a complete list.
On the Day of the Event
1. Is the venue accessible for people with disabilities?
Yes, parking is available. Details can be found on our website or your ticket confirmation.
2. Can I bring my own food and drinks?
Outside food and drinks are generally not allowed. Concessions are available at the venue.
Post-Event
1. How can I provide feedback about the event?
We welcome your feedback! Please contact us via info@thikhoevents.com or fill out our online feedback form.
2. How can I stay updated on future events?
Sign up for our newsletter, follow us on social media, or check our website regularly for updates on upcoming events.
Technical Support
1. I’m having trouble purchasing tickets online. What should I do?
Please try clearing your browser cache and cookies or use a different browser. If the problem persists, contact our customer support team [ 0828445460].
2. How do I use my electronic ticket?
You can present your electronic ticket on your mobile device at the event entry. Make sure the QR code or barcode is visible for scanning.